11.10.2024
From Telco to Techco with Next-Gen BSS
Telco Republic has conducted an in-depth analysis of how telcos can successfully transform into techcos by developing, deploying and utilizing a modern and agile BSS.
This 26-page study shows how telcos can unlock new revenue streams and ensure their relevance in an increasingly competitive landscape by investing in next-generation BSS capabilities and fostering a culture of innovation.
If you would like to discuss this study with the experts at Telco Republic, please contact us at
https://telcorepublic.com/contact/
info@telcorepublic.com
martina.kurth@telcorepublic.com
norbert.scholz@telcorepublic.com
The Following are the Key Insights from the Study
Communications Service Providers (CSPs) are at a pivotal juncture, transitioning from traditional telecommunications models to agile, technology-driven enterprises, often referred to as “techcos.” This transformation is largely fueled by the advent of 5G and the Internet of Things (IoT), which present new opportunities for innovation and revenue generation.
To capitalize on these advancements, CSPs must modernize their business support systems (BSS), which are currently hampered by legacy architectures.
The Need for a Modern BSS
Legacy BSSs lack the flexibility and scalability required to support the rapid deployment of new services. Most existing systems are unable to keep pace with the demands of non-connectivity-based business models, limiting CSPs’ ability to launch new products efficiently.
A modern BSS should be cloud-native, modular and AI-enabled, allowing for intelligent orchestration and automation. By adopting these next-generation systems, CSPs can dynamically monetize services across various customer segments, ranging from individual consumers to large enterprises.
Key Challenges
Despite recognizing the need for modernization, many CSPs face significant challenges. These include technical debt from maintaining multiple legacy systems, lack of integration across platforms and insufficient end-to-end visibility of customer interactions.
Furthermore, many CSPs struggle with poor data quality, which hinders their ability to leverage analytics effectively. These issues not only impede operational efficiency but also detract from the overall customer experience.
Navigating the Transition to a Next-Generation BSS
To successfully navigate this transition, CSPs should undertake a thorough assessment of their current BSS capabilities. This evaluation will help identify gaps in supporting future 5G and IoT products. A gradual migration strategy is advisable. CSPs should aim for a consolidated, agile BSS that allows them to monetize services flexibly.
Additionally, integrating AI and machine learning into BSS can significantly enhance customer experiences and operational efficiencies. By employing low-code/no-code platforms, CSPs can foster collaboration between IT and business departments, enabling quicker adaptations to market demands.
The Future Landscape
As CSPs evolve into techcos, they must also embrace ecosystem collaboration. Establishing digital marketplaces that combine their services with third-party offerings will be crucial for deepening customer engagement. This shift not only enhances service stickiness but also positions CSPs as key players in broader digital ecosystems.
The journey from telco to techco is not merely about adopting new technologies. It requires a fundamental rethinking of business models and operational frameworks.
By investing in next-generation BSS capabilities and fostering a culture of innovation, CSPs can unlock new revenue streams and ensure their relevance in an increasingly competitive landscape. The future belongs to those who are willing to adapt swiftly and innovate continuously.
11.10.2024